Below is the client agreement for becoming a client with Rockwall Critter Sitter where you agree to pay the charges for the services provided as outlined in the agreement. By obtaining our services, you agree to the Terms and Conditions outlined below as well as our Vaccine Policy on the following page.
All balances must be paid in full, or we have the right to refuse service. All holidays must be paid at the time of booking—no refunds on holiday bookings.
Veterinary Care: You agree to provide RCS with the veterinarian office you use for your pets. If your veterinary office is closed, RCS will choose the next best option to get your pet(s) the care they need. Please rest assured RCS will do everything in its power to perform life-saving techniques and get the pet transported as quickly as possible as we are PET CPR certified. RCS is not held responsible for any of the charges for your pet's veterinary care. The client will not hold RCS accountable should your pet become ill or pass away. You agree to the vaccine policy on the following page. Please see this page as it is very important and could void your contract.
Home access: We prefer to be provided with two ways to enter your home. We are not responsible if we do not have adequate access to your home.
Safety: The safety and well-being of your pet(s) and home are of the utmost importance to Rockwall Critter Sitter. Owners must notify RCS if a pet is a flight risk or has been aggressive to people or strangers. We will discuss and cover any concerns. We ask that you make any necessary repairs before our first visit. Please note that we will not walk your dog(s) if they are not trained to walk well on a leash. If your pet is microchipped, please make sure to have that chip registered or update the chip if you have moved
Inclement weather: In the event of inclement weather, natural disaster, or emergency, RCS is entrusted to use our best judgment in caring for your pet(s). An extra visit and fee may need to be added if the weather is too hot, cold, or stormy for your pets to be outside. They may need to be transported to the sitter's home to ensure travel safety before freezing rain or snow occurs. You will be responsible for the overnight fees of $55 per night. We will notify you to the best of our ability. RCS shall not be held responsible for consequences related to any of our weather-related decisions.
Camera Policy: RCS has a reasonable expectation of privacy in certain areas on your property. As such, no device(s) will record anything done or said in any bathroom(s) or shower(s) on your property. In addition, when RCS is inside of a structure on your property, there will be no recording of any kind in any area where we have agreed to let said sitters rest if they need to be there for an extended stay.
Property Damage: You, the client, are responsible for any injury caused by any condition of your property. You agree that if a problem arises such as an AC or heater failure, power outage, pipe rupture, flood, earthquake, fire, break-in, animal destroying a fence, etc., RCS will make every effort to contact the client. If emergency contacts cannot be reached, or immediate action is necessary for the health, safety, or welfare of your pet(s), you authorize RCS to make any repairs that it deems necessary or board your pet at our location. The client further agrees to reimburse RCS for all expenses incurred for the repair of the property and to hold RCS harmless for any repairs or boarding.
Pet Owner Acknowledgment: You formally acknowledge that you are the actual owner of the pet(s) at issue and that by agreeing to these terms and acknowledge that you are binding yourself and your spouse, partner, or co-pet owner. You understand that this contract shall be interpreted and governed by the laws of Texas. Each party will perform its obligations following all the applicable laws, rules, and regulations of Texas. Each waiver or excuse shall be independent of all others. Therefore, if a term or provision is waived or a breach is excused, that waiver or excuse shall not waive any other term or provision or excuse any other breach. In addition, you are responsible for the representation and warrant that all known medical and behavioral history of my pet(s) has been disclosed to RCS. You specifically represent that your pet(s) has/have not been exposed to rabies or distemper within thirty days immediately before pet sitting. You agree that all vaccines required are up to-date and current. This agreement is valid starting on the first day of service.
Payment and Extra Fees: Additional visits can be added as needed if you have unexpected delays. Rockwall Critter Sitter reserves the right to change rates, but notification will be given. Additional rates to consider when booking our services are extra visit fees, out-of-the-area fees, and trips to the vet, groomer, or to pick up supplies. Forms of acceptable payment are via Cash, Venmo, CashAP, and Zelle. You agree to be responsible for any attorney fees or other costs incurred by Rockwall Critter Sitter for the recovery of unpaid fees.
Release of Liability: You acknowledge and fully understand that pet care involves risks including, but not limited to, the escape of the pet(s), property damage, and serious injury, permanent disability, and/or death of the pet(s) from natural causes, the acts of said pet(s), the acts of other pet(s) and/or the acts of others. These risks may result from action, inaction, or negligence. Further, there may be other risks not known, or not reasonably foreseeable, including but not limited to disability or death. Visit times are approximate and are subject to change based on the needs of all pets under RCS care. As RCS clients, you entrust us to use our best judgment in caring for your pet(s), including, if necessary, arranging for a backup pet sitter to take over duties as outlined in this agreement. You agree to hold RCS harmless for consequences related to such decisions. Animals are unpredictable and RCS cannot be held responsible for mishaps including, but not limited to, any pet's refusal to take medication, escaping, biting, eating, or destroying household items, damage to the inside or outside of the home, and personal injury or accidental death. As a client, you will be solely responsible for any acts and behavior of your pet(s) while in the care of RCS. This includes but is not limited to, damage to RCS property and injury to other animals or persons caused by pet(s). Should your pet(s) bite or otherwise injure a sitter of RCS, you agree to pay all medical costs and lost wages incurred by the sitter due to such injury. You, as a client, release RCS from any liability for injury or illness suffered by the pet(s), other animals, or persons, or the escape of your pet(s), and for any property damage. ©Rockwall Critter Sitter
